Asking in an incident channel
Mentioning @Firefight in an active incident’s channel starts a chat with Halon, Firefight’s AI SRE. It answers in a thread from the incident’s record and whatever your connected tools show, and it can do work in Firefight for you, with your permissions.
What a mention does
Section titled “What a mention does”Mention @Firefight with your question, for example @Firefight what have we tried so far?. Firefight marks your message with an eyes reaction while Halon works, and Halon answers in a thread under it, keeping the main channel clear. Once the answer is in, the eyes give way to a check mark. A long answer is posted in full, across more than one message if it has to be, and every link in it opens. Mention it again in the same thread to follow up, and Halon carries on from what was said there.
If Firefight cannot answer you, for example because you do not have permission or AI is not set up yet, it tells you in the thread with a note only you can see, and keeps a copy in your direct messages so the reason is still there after you reload.
Halon is not limited to the incident’s own record. It can read logs, metrics, deploys and code through your integrations, look up past incidents and the map, and act in Firefight when you ask, such as posting an update or assigning a role. A risky change waits for you to confirm it. When two people in the channel ask for opposite things, Halon follows whoever holds the role your handbook names, the Incident Lead unless you chose another.
Two mentions work differently:
- A mention whose first word is investigate, such as
@Firefight investigate checkout is slow, starts an investigation of the incident. Its checklist in the channel answers you, so your message gets its check mark as soon as the run starts. - A mention in the thread of an investigation that is still running adds what you wrote to that run, which reads it at its next step. See Adding to a run.
How the thread looks while Halon works, how to stop an answer, confirming a change and what happens outside incident channels are all in Chatting with Halon.