Runbooks, worked step by step

A procedure only helps if it gets worked. When a runbook attaches to an incident, its steps are now a live checklist the team works through together, right in the channel.

Take a step. The runbook message in the channel lists every step with an I can take this button. Press it and the step becomes an action item assigned to you, and the row turns into Mark as done. Complete it and the row is struck through with your name on it. The message updates in place, so a long procedure never floods the channel.

Hand steps out. View runbook opens the full procedure with a person picker on each step. Assigning a step posts its action in the channel naming the assignee, with the controls to work it right there.

Progress you can see. Each completed step posts a short line naming the runbook it came from, so progress through the procedure is visible without scrolling back. Only steps someone actually takes become actions, so the incident's action list reflects work done, not the whole procedure.

A sharper edge on conditions. A runbook with no conditions no longer attaches to every incident. Attachment now only happens when conditions genuinely match.