Agents as first-class members

The new Agents screen under Gateway is where you create one, issue and revoke its tokens, and disable or re-enable it. Agents act under their own name on the timeline, on action items, and as the author of a postmortem they wrote.

What agents can do during an incident. An agent with the right grants can create, assign and complete action items, claim runbook steps, link related incidents, escalate, invite responders, and give a shoutout, the same things a person does from Slack.

Transcript access. An agent can read what people actually said in the channel only if it holds a separately grantable transcript permission and the workspace has switched transcript access on. That switch is off by default.

Workspace settings. A new Workspace settings screen holds the transcript switch, a retention window after which transcripts are purged (30 days by default), and the archive-channel setting.